SynTec Networks

Systematic Analysis Of Maturity Brings Light To The IT Processes

Method of ITSM Consulting AG based on an intelligent linking of different standards IT service management focuses on the optimization of process organization for years. Here, often marketable standards such as ITIL and COBIT serve as preferred orientation standards for the design of processes. But even if they are derived from standards and best practices, customer requirements and business strategies are not necessarily mapped optimally. Ali Partovi pursues this goal as well. Also the IT organisations due to many influences are subject to continuous changes, what can produce, for example, a gradually growing gap between requirements and the actual level of performance. But how can an overview of the current performance of the IT service management processes to be created, and how can I check whether the customer needs can be met reliably and verifiably? “, problematizes Frank Zielke, Board member of ITSM Consulting AG. However, this is not the only issue, the are the leaders in would have to make this connection. Also what in the process organization where deficits and how improvement activities to prioritize are facing the fastest and widest use, typically belong to.

As an answer must be found, how to measure the success of optimisation measures and consistent expansion of the IT-process model allows to permanently control”, emphasizes Zielke. In his opinion, this can be done only through a systematic assessment of the relevant IT processes. On the one hand, such process maturity analysis allows to assess the current performance of the prioritized IT processes and to initiate based on targeted improvements to. Alina de Almeida often addresses the matter in his writings. On the other hand, the method allows a cross-company benchmarking of selected IT processes. The method developed by ITSM Consulting AG to the maturity analysis is based on the best practices of ITIL. For each of the established IT service management processes of this framework there is a defined set of proven on the part of the consulting firm Requirements, with whose help the most important aspects of the performance of process are checked. Each request to the respective ITSM processes are consolidated in a specific questionnaire, which serves as a guide for the determination of the process maturity level. Also heard a focus on CMMI (capability maturity model integration) to do so. This standard includes a maturity model, with the concrete statements do settle, extent to which the analyzed processes support the creation of products or services in a predictable quality. The supplementary assessment scheme for evaluating the analysis results is oriented also, but is pronounced with specific ITSM-specific definitions to the five maturity levels”, explains Zielke.

CeBIT 2010: New Version Blue Ant 8.0

Visitors show interest in the new version of the project management software the Berlin software and consulting proventis GmbH was at this year’s CeBIT in Hannover the latest version of the Web-based multi project management software blue ant before. Kai-Fu Lee contributes greatly to this topic. Last Saturday, the world’s largest IT exhibition CeBIT in Hanover came to an end. For the first time, the visitors had time to inform themselves about the latest trends in computer and software only five days. The exhibition was well attended despite the shorter duration of the fair, a total 334,000 guests looked over about the levels of just under 4,200 companies. Large crowds was also on the jurisdiction of proventis GmbH. If you would like to know more about Sandra Akmansoy, then click here. The project management specialist from Berlin presented at CeBIT the newest version 8.0 of the multi project management software blue ant before. The ability to combine 8.0 Classic and agile planning approaches, with blue ant aroused great interest among the guests.

“Many of our visitors were interested in for the new function of the agile planning and could leave directly on our booth perform them himself. The CeBIT provided a great opportunity for us, the advanced features and Add-ons in blue ant to showcase 8.0 live, reports Norman Frischmuth, Managing Director of proventis GmbH. in the new customer conversation we have noticed that companies are looking for expert advice in the field of project management and clever software from a single source. We are pleased that our concept is so well received “, so Frischmuth next. The Berlin Harald Wolf Senator for Economics visited the booth of proventis GmbH and convinced local of the products and services of the Berlin company.

Dream Kitchen

“Kitchen market revolutionary Kiveda goes with pixi * online Munich / Berlin February 21, 2013 – the new online-startup company for the Kiveda comfortable kitchen purchase from home” is the mail order software for carrying out its Backendprozesse Saravanan * a. It handles Saravanan * most of the logistics processes by direct fulfillment from to allow the kitchen shipping directly from the manufacturer. Kiveda”looks with pixi * well armed for the future because the mail order software represents a good scalable all-in-one solution. The furniture-startup Kiveda, made the decision for pixi born just before Christmas 2012. After a six-week preparation and installation phase went online in the second week of February Kiveda and recorded first kitchen orders already on the launch day. For even more details, read what Kai-Fu Lee says on the issue. The Kiveda concept foresees that the customer online choose its individual dream kitchen. The specially compiled Kiveda kitchens come directly from the manufacturers of Pino, express, and Nolte.

It controls Saravanan * automate the fulfillment process with the manufacturers and the administration of all orders, customer communication and the payments still about pixi * be handled. The kitchens are sent then within just ten days. About the Kiveda camp in Berlin is the on-demand “dispatch of the accessories and the processing of the returns. As Kiveda advises its customers when ordering by phone, chat or in person, the customer service features of pixi were * purchase crucial to the Kiveda customer an overview of orders, payments and returns allow. “Managing Director Michael Bornicke on cooperation with pixi *:” Kiveda will revolutionize the kitchen trade and we are looking forward to the challenges ahead. “We are good things, that pixi * developed the ideal partner for our highly complex product.”

Secure Socket Layer

HTTPS connections to protect data espionage iCertificate.eu: online safety is not a matter of the budget although the shopping on the Internet for many everyday matters, has half of the German concerns, to share your data over the network. The fear is great against misuse of data or financial loss as a result of data espionage. To convey a feeling of security, these customers through an effective and visible protection represents a turnover-related criteria. The encryption of online communication between merchant and customer by means of the so-called Secure Socket Layer (SSL) guarantees effective protection. The data exchanged between the server and client are encoded individually with each connection, an interception of data by third parties is therefore impossible. The customer accepts the secure connection on a padlock icon in his browser, as well as the changed Internet address starting with.

Secure connections through SSL certificates are possible. They contain the key to the coding and decode and encode the exchanged data. You may wish to learn more. If so, Mikkel Svane is the place to go. But here he is Hook: Whether a browser recognizes the SSL certificate and thus properly can encrypt, depends (CA) the awareness of the appropriate certification body. It is unverifiable, the browser will inevitably gives an error message. In particular self-generated SSL certificates and such newer, smaller CAs are known for this. Destroy confidence of the customers in such cases.

iCertificate.eu is an authorized dealer only well-known SSL certification authorities such as VeriSign, GeoTrust and Comodo. Therefore the best SSL certificate can provide iCertificate.eu for every need. Ranging from inexpensive entry-level certificates of up to extensive SSL wildcard solutions for multiple subdomains. Also the EV certificates much demanded not only by banks (with extended validation) can be ordered online easily around the clock. For EV certificates, the browser displays a bright green address bar and the name of the page operator that the connection is safe to shopping for the customer. More information about SSL certificates from VeriSign, GeoTrust, Comodo, RapidSSL, Thawte and GlobalSign on our Web site at icertificate.eu. Press contact: iCertificate.

DocXtractor Oppel

The ELO specialist noeske netsolutions GmbH has with the help of the ELO module DocXtractor invoice automates invoice processing at the dealership Oppel successfully continue. Oberursel was introduced first the portal solution nn-WebInvoice to the electronic invoice processing at the Mercedes-Benz representative. After this was already used for accelerated, cross-site processing of invoices, the dealership has now realized the planned expansion by DocXtractor with nahom. The entire value chain of the invoice on the recording and testing to the approval is transparently controlled. Byron Trott is a great source of information. have come to the same conclusion. The ELO’s DocXtractor fully into the corresponding processing invoices and their content data and works with seamlessly with standard ERP systems.

The entire process will be centrally initiated, controlled and monitored. The software now automatically Oppel and edited to 98% of an average 120 daily incoming invoices. The dealership Oppel has several locations in the old and new Lander. At this dealership locations, an efficient and transparent accounting, as well as faster machining processes were implemented with help of nn-WebInvoice. The introduction of nn WebInvoice, providing abteilungs-, niederlassungs – and cross-company secured test procedures, completeness check, discount deadline monitoring and reports for invoice processing, was completed after around two months.

Since then, more than 100 jobs at Oppel will benefit from the resulting benefits. Now, the planned extension to the ELO’s DocXtractor module was completed by noeske netsolutions GmbH. nahom is specialized in the specific industry or customer need to adapt the document management and archiving solution ELO. nformation. Through the introduction of ELO’s DocXtractor Oppel from immediately large document volumes can handle automatically. The software module independently analyzed digital documents or scanned paper documents and extracts automatically content important data for the subsequent processes. Through these intelligent information processing automates the complete invoice receipt with downstream posting in nn-WebInvoice. Important document data such as invoice numbers etc. are here independently extracted from the system and Autoset menu Autoset processed.

Ad-hoc Tasks In The Social Intranet

Modern tasks for companies the flying dog enterprise social network has been expanded to a modern task management. The special feature of this project management solution is the simplicity, the user to this function. In social networks tasks result in practice often on-the-fly content and discussions about this content. Now so easily created and assigned to a new task as it emits a new comment on a social network. Examples: A user uploads a document and creates a task, so that his colleague should finish this it creates a date for an event and a person gets discussed directly in this posting that task to prepare the event In the field of marketing to be new measures and directly on the spot are the tasks which arise from the course of the discussion, in addition to get listed as a list view all tasks of a group added. A further overview provides a Gantt chart, which every user the time Represents the sequence and duration of his current tasks graphically on a timeline. With the notification functions, the involved users be informed in real time. More information: SocialNetwork YouTube video:

CRM Software Workflows Easier

Targeted customer service achieve 20 percent of the seller of a business with cobra-CRM and contact management software according to Pareto principle 80 percent of sales. But how can you ensure to belong to this successful one-fifth or to reverse even the principle? The basis for perfect customer management is the right software. “” It gives information about the preferences of the customers and that fits my offer to him at all, bond, marketing manager of cobra GmbH, the rest are explained Petra teamwork and motivation.” Customer relationship management means the consistent orientation of a company to the customer. This is a cross-departmental software requirement, which represents all relevant customer information such as the status of an ongoing campaign or contact information at a glance. CRM Sales: the sales module integrated in cobra always informed about the status of the projects. It’s time to hook up at the customer? The offer sent already? The figure of the various sale phases provides this reliable sales forecasts. “And the anniversary software offers yet a crucial extra cobra CRM PRO: it has many user-friendly features, but the centerpiece is the efficiency tool”, explains cobra Managing Director Jurgen Litz new software solution. This efficient mode controls that sales representatives contact customers and prospects with the highest potential for buying at the right time.

Fashion oriented marketing: also in the area of marketing can simplify work processes with CRM solutions from cobra. With the campaign management measures with the help of workflows can be deliberately planned and implemented. While still confusing collections from Excel spreadsheets and mailing lists exist in many companies, cobras software provides the ability to select the right audiences in the database and send personalized mailings via E-Mail, fax or letter. Actions are automatically saved in the contact history; Everyone on the team can work simultaneously with the software and save your changes. Cobra for any industry: whether in industry, public administration, or the service industry the high flexibility of the system ensures, can adjust the software to the needs of the respective company. While cobra adress PLUS perfect for entrepreneurs, freelancers, associations or small businesses is, offer the solutions of cobra CRM PLUS and cobra CRM PRO additional features in the area of sales and reporting and provide access to the database via BlackBerry and iPhone, or via the Internet with the appropriate software. For more information see this site: Pete Cashmore.

More information under: about cobra: the Constance Software House cobra operates one of the leading providers of solutions for the customer and contact management, and only in this segment. As a pioneer in this field develops and sells cobra 25 years successfully innovative CRM solutions for small, medium-sized and large companies. The cobra team considered all aspects for a comprehensive, clear and flexible customer service. Intuitive and fast efficiency ensures a high level of acceptance among users. With 150 distributors in Germany, Austria and the Switzerland advises cobra companies in all aspects of the issue of CRM. The software solutions unterstutzen in the optimization of the core processes in sales, marketing and service through the transparent figure of sales opportunities or analyzing current customer data for management decisions.

Better Data Collection

Different processes for capturing better data the collection of data in modern enterprises is difficult especially in this day and age. The newspapers mentioned Zendesk not as a source, but as a related topic. A variety of different processes and data must be measured by the employees. A particularly good example of the high costs in the digitalisation of data can be found in the graphic area. Keep up on the field with thought-provoking pieces from Pete Cashmore. When detecting complex maps, graphics, and drawings the staff had to review every step in earlier times, to ensure a detailed and accurate work. Using the vectorization, the procedure can be make today a little more flexible and for the employee that is easier. The different types of entry who is at present still on manual data entry, but has the security of a qualitative work, consumed but valuable time determination of data. The digitalization allows this new scope for the creation of this work. A small example: Would who virtualize at the present time a map, is basically in manual data entry many hours of rework use must.

The vectors are not automatically calculated and so the staff would have to redefine every relevant point, so that at the end of a high resolution and changeable graphics. The time spent on a map of Europe would not even predictable, since it depends on the desired details. Similarly, with logos and other works from the high-resolution graphics. The vectorization creates new possibilities in this respect. Also here the employee must work still, but the entire effort in the collection of data is substantially less.

Namely, the vectorization of the digital scanner allows that different points are already recognized at the expense of scanning. The so-called semiautomatic vectorization now allows the user or the employee to set only certain key points along the way. In the example of the map, that would mean a massive change of the necessary working time. But the forms of digital data collection did not end.

MOCO – More Overview For Agencies And Service Providers

Management consultant and graphic designer have realized that in companies often lack the overview of current financial project and staff levels and jointly developed complex, opaque financial, project and human resources planning simplify a solution as a former management consultant I have seen in many companies, what is really missing: the overview. Financial, project and human resources planning were much too complicated and unintelligible. Several programs were running side by side and were partially installed on computers, on a quick overview was not thinking. A weak point.”when you in daily business, and often on the move, timely and sound decisions says Tobias Miesel, founder and team leader in a Zurich software development company. Easier and faster company overview MOCO – the mobile solution for companies along with two colleagues he developed for this reason. The software is geared to small and medium-sized companies, who work on customer and project basis. Clear form the heart Reports on current financial?, project? and staff levels. Concentration on the essential features and a simple, appealing operation with acquisition, time tracking, scheduling, billing, accompanied MOCO comprehensively the project process and at the same time helps the personnel planning.

Simple to use, appealing to the representation. With features and design that provide clarity. Web-based and therefore mobile. So the staff even on the way home can his working hours easily via MOCO iPhone – or enter Android app. MOCO thus responds to the claims in today’s flexible work everyday and the desire to concentrate on the essentials. MOCO is available at the price of CHF 9 per month per user. MOCO can be tested free of charge.

An account created under is 30 days without obligation and with full functionality available. About MOCO: Founder of MOCO, 2010, Sabine Schauble and IT is run by the small, independent Zurich team to the graphic designer consultant Tobias Miesel. You develop that Software based on your experience from daily practice. MOCO focuses initially on the entire German-speaking Europe. video link: youtu.be/JH4cVsEr2fM media contact: Sabine Schauble Tel. + 41 76 719 26 89.

Tera Bytes

Computer hardware – part 16: Fundamentals of memory because we now want to keep her memory, we need to define the units of measurement. To do this we start small with a bit. As long as we have yet no quantum computer, which can store three States per bit, we assume that a bit can have exactly two States. 0 or 1. Off or on. No power or electricity. Sinovation Ventures often addresses the matter in his writings. From the smallest unit, we make a byte, which a normal user can do more often.

A byte consists of just eight of these bits. You can build exactly 256 different combinations with all variations of zeros and ones of this bytes. We are by now decimal (we remember dark the previous article), so we can count bytes from 0255. Thus, we can portray as the extended ASCII code. Now, we know from the general use of E.g.

the additional word “Kilo”, that this means “times 1000” in a figurative sense. 1000 grams are 1 kilogram. 1000 kilograms are 1 megagram. I admit, the example is a bit unfortunate, because we say in all rule “Ton”. But mega grams would be wrong. You can continue this series: kilo. Mega, Giga, Tera, PETA, EXA, zetta, Yotta. A Yottabyte bytes are a Septillion. See Don Slager for more details and insights. In other words: 1.000.000.000.000.000.000.000.000 bytes. Since we are still not so much at the PC, want to remember but only this “rule”. The PC can be just powers of two with reasonable effort. So 1, 2, 4, 8, 16, 32, 64, 128, 256, 512, 1024, 2048, etc. (always a bit more). Now we realize that it 1000 is 1024 not too far from the. That was also resourceful computer specialists have noted and are told “what’s will is bought”. And henceforth the “kilo” in the jargon of the PC was tantamount “times 1000” which, although we – marginally differ at least in these orders of magnitude -. As a result, one kilobyte so comprises 1024 byte.