If the expert employee (one who knows how to troubleshoot) will be the branch all the knowledge in the area carries with him or process that was responsible for and the branch enters an organizational amnesia. 2. Despite the fact that the work carried out in the different branches are the same, many times one is faced with a specific problem and solves it in a particular way. At the time, perhaps another branch is facing the same problem and its employees address to resolve it with means and methods that are available. The second branch, not knowing that this problem had already presented before in another segment of the Organization invests time and money in finding a solution for something that already had been previously resolved. When a company manages its knowledge it is able to preserve it, share it and transfer it to all their branches, which will avoid the costs and loss of time inherent in the phenomenon of organizational amnesia. Maria Eugenia Machado, reminds us, the smart company based its advantage competitive in the knowledge and experiences of their employees.
With Internet, smart companies have a technological very important ally to store and distribute your valuable organizational knowledge to all its offices and branches. The use of online systems allows companies to store and distribute your organizational knowledge quickly, efficiently and at low cost, facilitate training and communication of your employees and offer the members of the Organization the tools to query and generate a wide variety of information and new knowledge. Smart companies are, thanks to the use of the network of networks in their productive tasks in a better position to store and use their knowledge, avoiding so to forget what they learned when its most capable employees leave the company, and overcome the difficulties resulting from the lack of documentation of processes. In addition, new technologies allow – in an era in which it is essential to maintain relations and exchanges to scale global to distribute information and knowledge necessary for the proper operation of the company to all employees, regardless of the place where they are.