“Gratitude is the memory of the heart.” , Lao-tse and scope General economic scenarios point to large events, changes and transformations in the operation of enterprises, where its human resources has given way to management to take into account in favor of ensuring productivity, belonging, which taking all necessary precautions to ensure the quality of working life that will benefit staff. It is very true when indicated, that the dramatic changes that characterize the New Economy is reshaping the workplace. International competition requires innovative corporations, diverse and flexible. Additionally, consumers and investors make a lot of pressure for companies to generate fair working environments, and power production.
The professor of organizational behavior graduate program quality management and productivity of Faces at the University of Carabobo, provides its participants the relevance, scope, impact of modern management should take into account in order to ensure wings Venezuelan companies, especially SMEs, the management commitment to make way for all actions, programs, enabling the worker a good quality of working life, more in a turbulent environment of political and economic instability that the country faces. The quality of working life is the man’s satisfaction with the work done reaching its peak when the work becomes its first necessity of life, the state in which the motivation of human beings is the pure pleasure and the work it undertakes. It is known that the essential factor for attaining a high job satisfaction is found in the richness of the content of the work being done and where intellectual elements are present, initiative, creativity, autonomy, variability and difficulty, and therefore the individual have to put maximum stress on the use of their work capacity.